Riverbed is a market leader recognized for delivering solutions that work as advertised. We pioneered WAN Optimization with SteelHead and have led the market we created for all of the past 12 years. Today, we have over 28,000 customers, including 97% of the Fortune 100 and 98% of the Forbes Global 100. With the Riverbed Application Performance Platform, we provide integrated solutions for the interrelated challenges of hybrid enterprises in the cloud era. Our solutions for SD-WAN, for visibility across the hybrid enterprise, and for software-defining the edge enable companies to deploy and manage network services, applications, monitoring capabilities, and branch IT as intuitively as downloading apps onto your smart phone and as instantly as spinning up compute and storage resources into a public cloud.
Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe
In this key role, you will work on complex and critical issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives
· Focus on rapid identification and resolution of complex customer issues.
· Answer questions and perform initial triage on problem reports via phone, web, and email. Qualifications:
At least five years experience in a technical support position, preferably with a networking technology company.
TCP / IP experience and knowledge is a must have
In depth knowledge and hands on experience with SAN, NAS, NFS, SCSI, RAID, device drivers, Linux and Windows file systems.
Experience reading and understanding packet captures using Sniffer and/or Ethereal/Wireshark and/or Cascade Pilot and/or AppTransaction or similar.
Extensive knowledge of routing protocols.
Thorough understanding of TCP.
Basic understanding of WAN technologies, bandwidth and latency.
Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus).
Excellent communications skills, both oral and written.
Excellent troubleshooting skills.
Hands-on experience with OPNET or Riverbed products is a plus.
Experience with UNIX/Linux/MS, scripting is a plus.
Cisco CCNP or CCIE is highly preferred.
Riverbed prides itself on delivering an exceptional customer experience; come and join a team that’s proud of its high level of Customer Satisfaction.
Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.